JOB OVERVIEW:

The Lifestyle Manager is a key member of the property management team at a large master planned community. This position requires a polished, creative, enthusiastic professional who can provide outstanding customer service and hospitality while enhancing the vibrancy of the community for residents. This vital role serves as the face of the community and the ambassador for all the lifestyle activities and events. As a FirstService Residential Lifestyle Manager, you will be responsible for planning events and create memorable experiences for your homeowners that cultivate a sense of belonging and ongoing pride in ownership within your community.

SKILLS & QUALIFICATIONS:

• Education/Training/Experience:
• College level courses in Business, Recreation, Hospitality or Education
• Two (2) to three (3) years of industry experience preferred
• Demonstrates working knowledge of Adobe and Office Suite Programs or comparable graphic programs
• Experience with various social media platforms.
• Strong written and verbal communication skills, customer service and skills required.
• Experience with managing a budget.
• Special Requirements:
• Ability to lift 30 – 50 lbs.; Work in an upright standing or sitting position for long periods of time; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts on a timely manner; Must be a team player.
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

LI-SC1

I-OS

• Work directly with the General Manager to create and implement relevant, innovative, activities, programs and events that build community in the neighborhood.
• Dynamic, motivated self- starter who is detail oriented, and who demonstrates excellent customer service, hospitality, communication, time management and relational skills.
• Ideal candidate is a connector who can positively interact and build relationships with homeowners, developer, potential owners and community members.
• Maintain social media channels daily with creative, relevant content which reflects the vibrant life of the community.
• Produce weekly communication to homeowners, developer and marketing team.
• Set and adhere to the highest standards of performance by personal follow-up to ensure that excellent service is being provided.
• Develop relationships with vendors and sponsors to facilitate activities and events.
• Must have strong discipline, be able to work independently and accomplish projects at a superior level with little supervision.
• This position will be required to work Tuesday-Saturday with occasional evenings.
• Must be able to balance the Lifestyle Budget as well as prepare and “own” expense spreadsheets.