Lightstream Fraud Investigator I - Office (Winston-Salem)

at  Truist Bank

THE POSITION IS DESCRIBED BELOW. IF YOU WANT TO APPLY, CLICK THE APPLY NOW BUTTON AT THE TOP OR BOTTOM OF THIS PAGE. AFTER YOU CLICK APPLY NOW AND COMPLETE YOUR APPLICATION, YOU’LL BE INVITED TO CREATE A PROFILE, WHICH WILL LET YOU SEE YOUR APPLICATION STATUS AND ANY COMMUNICATIONS. IF YOU ALREADY HAVE A PROFILE WITH US, YOU CAN LOG IN TO CHECK STATUS.

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PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:

Responsible for the detection and prevention of Fraud across multiple systems and products. Responsible for making independent decisions including identification, investigation, and resolution of fraud cases.

REQUIRED QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree
2. Ability to work in a fast-paced, multitasking, and team-oriented environment
3. Strong verbal and written communication skills
4. Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
5. Ability to provide clients and teammates with excellent service

PREFERRED QUALIFICATIONS:

1. Banking Fraud Operations Experience
2. Cyber/Digital Fraud Experience
   General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Ability to proficiently use a variety of fraud management tools and systems to identify, investigate and mitigate fraud activity across multiple products and services.
2. Understanding of all applicable regulations to ensure any information provided is in compliance. (Regulation E, Regulation Z, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control(OFAC) and Identity Theft red flags.)
3. Use critical thinking skills to make well supported decisions relative to the alert type and risk identified.
4. Utilize internal and external applications to assist in the investigation and research of all applicable alerts and risk identified.
5. Investigates and escalates document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the portfolio to Fraud Investigator 2 or Fraud Manager.
6. Identifies and escalates potential fraud trends, rings, and scams to Fraud Investigator 2.
7. Makes recommendations on improved or new operational procedures which help mitigate fraud, reduce false positives, and increase efficiencies.
8. Logs and maintains fraud incidents within Truist’s fraud case management system.
9. Participates in fraud related projects assigned by management.
10. Performs daily review of funding files to identify fraud, misrepresentation, or customer service issues while escalating urgent issues to management’s attention.
11. Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed.
12. Meet/exceeds monthly performance requirements as evidenced by Ongoing Reviews.