LIMS Operational Support Consultant

at  NNIT AS

Kraków, Poland
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req1202
We are looking for a LIMS Operational Support Consultant to join our Polish team.

REQUIRED SKILLS

• Hands-on experience with LabVantage 8 and LabsQ.
• Strong troubleshooting and problem-solving skills.
• Ability to work both independently and as part of a team.
• Excellent communication and customer service skills.
• Familiarity with laboratory processes and regulatory requirements (GxP, FDA, etc.).
• Able to work on the pressure.
• Able to quickly switch the priorities based on the business requirements.

PREFERRED SKILLS:

• Time and priority management skills.
• ITSM tool, ServiceNow experience.
• Basic Knowledge of ITIL (Incident Management, Problem Management, Change Management).
• LIMS Service Ownership understanding.
• Flexibility and adaptability based on the scenarios.
• Experience with scripting (PowerShell etc.).
• Basic Knowledge of the SQL and PL/SQL/Oracle SQL.
• Reporting configurations (JasperReports, MS Word engine based).

• Provide L2-L3 support for LabVantage 8 and LabsQ systems, including troubleshooting, user management, configuration management and issue resolution.
• Work closely with Key-users and end-users to address technical issues, answer inquiries, and provide guidance.
• Issue reviews and regular meetings with Stakeholders (business, IT infrastructure, etc).
• Diagnose and resolve complex system issues, escalating to Vendor support when necessary.
• Perform system monitoring, system updates, patches, and configurations to ensure optimal performance and security.
• Collaborate with the Business teams to maintain system integrity and compliance with regulatory standards and internal processes.
• Updating and maintaining system documentations.
• Assist in system integration, validation, and documentation tasks.