Lin Acc Support Workers

at  The Christie NHS Foundation Trust

The post-holder is responsible for the provision of high quality and comprehensive day-to day clinical, administrative and clerical support within the Radiotherapy department. He/she is expected to carry out delegated clinical, administrative and clerical support and to ensure appropriate care, information and support is given to all patients. To provide comprehensive support for treatment machines, pre-treatment imaging and clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care. Provide reception cover for the department as well as collation, input and analysis of relevant patient data. Working under the direction of the medical team to undertake routine and specifically identified tasks. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation
The post-holder is responsible for the provision of high quality and comprehensive day-to day clinical, administrative and clerical support within the Radiotherapy department. He/she is expected to carry out delegated clinical, administrative and clerical support and to ensure appropriate care, information and support is given to all patients. To provide comprehensive support for treatment machines, pre-treatment imaging and clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care. Provide reception cover for the department as well as collation, input and analysis of relevant patient data. Working under the direction of the medical team to undertake routine and specifically identified tasks. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Communication Skills

• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
• To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.
• Liaises between all Christie radiotherapy centres, host sites and community where appropriat

Knowledge, training and experience

• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols.
• Provide clinical support for radiotherapy anaesthetic and recovery areas.
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings

Personal Skills

• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
• Cover the reception desk as needed, answering internal or external telephone calls.
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act

Communication Skills

• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
• To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate

Knowledge, training and experience

• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols.
• Provide clinical support for radiotherapy anaesthetic and recovery areas.
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.

Personal Skills

• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
• Cover the reception desk as needed, answering internal or external telephone calls.
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.

Planning and Organisation

• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas.
• Using patient management system, ensure all radiotherapy appointments are recorded on Medway.
• Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.

Responsibilities

• Is responsible for stock control in areas of work.
• Is responsible for the production and processing of all relevant completion letters following a patient’s treatment.
• Creation of Follow up letters on patient’s treatment completion.
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures.
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services.
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.