Lincoln Concierge and Brand Operations Manager, Yorkdale Ford

at  Yorkdale Ford

ABOUT US:

Yorkdale Lincoln is a premier Lincoln dealership located in the Greater Toronto Area. We pride ourselves on offering a warm, personalized, and effortless experience for our clients. We are a great place to work, providing opportunities for professional growth, a demonstrator vehicle, and other fantastic benefits!

JOB SUMMARY:

Are you passionate about delivering unparalleled luxury experiences? Join us as our Lincoln Brand Operations Manager and Concierge! In this exciting role, you’ll be the single point of contact for our Lincoln clients, coordinating all touchpoints across sales and service. You’ll ensure that every interaction exceeds expectations and embodies the Lincoln Way culture.

QUALIFICATIONS:

• Experience in hospitality and sales management or customer service in a luxury environment.
• Strong hospitality skills and a passion for delivering exceptional experiences.
• Excellent communication and organizational abilities.
• A proactive, positive, and customer-centric mindset.

• Lead the Lincoln Commitment Program to enhance growth and profitability.
• Manage Lincoln brand operations, focusing on creating a differentiated luxury experience.
• Coordinate all aspects of the Lincoln client experience, including sales, service, and marketing activities.
• Build strong relationships with clients, delivering exceptional service and hospitality.