Linguistic Services Manager Junior

at  RWS Group

Job Purpose:
As Jr Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectations.

SKILLS & EXPERIENCE

• Linguistic education is a must or equivalent working experiences
• Min. 2 years working experience (ideally in a customer/client facing role or as a translator/editor)
• Perfect command of spoken and written English
• Native level of one other language besides English
• Confident using Microsoft Office software, especially MS Excel
• Experience working with CAT tools (Trados, Memsource etc)
• Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists)
• Must be capable of working in fast-paced environment; strong aptitude for multi-tasking & prioritization, and excellent problem-solving skills
• Attention to detail and analytical mindset
• Ability to follow complex, detailed instructions
• Focus on quality and service delivery
  Life at RWS:
  At RWS, we’re here for one purpose: unlocking global understanding.
  As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
  We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
  Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
  If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
  We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

• Provide linguistic services to the production team, the partners and the customer.
• With the help of your direct manager, manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages).
• Provide training to translators and assorted linguistic stakeholders, etc.