Linux Engineer

at  Agio Inc

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

JOB SUMMARY

• Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution.
• Should have previous hands on Linux server experience and must be comfortable with taking escalations on advanced server issues from the rest of the support organization.
• On-call is required as a part of this role. Engineer would be expected to be available when necessary to take escalations from systems engineers and team leads.
• Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects.
• Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members so they can address issues during future occurrences.
  The schedule for this role is Monday to Friday 9am to 6pm Eastern Time. It also requires availability for a rotating on-call schedule.

REQUIREMENTS

• 7+ years Linux server administration experience including but not limited to:
• Strong understanding of Linux patch/package management.
• Strong understanding of File System Technologies including (NFS, GlusterFS, AutoFS, Samba, CIFS)
• Strong understanding of OS performance tuning.
• Strong understanding of rsync.
• Strong understanding of using OS tools to diagnose hardware issues
• Shell scripting
• 4+ years Storage/Network experience from Linux/UNIX perspective
• Ability to troubleshoot SAN issues
• Ability to troubleshoot iSCSI.
• Ability to troubleshoot networking issues
• 3+ years in centralized authentication services, e.g. Centrify
• 3+ years in Automation tools, e.g. Puppet/Ansible
• Experience working with Docker containers
• VMWare ESXi preferred.
• Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.

• Speak to clients regarding their technology needs and making recommendations
• Troubleshoot issues promptly and perform Root Cause Analysis
• Work cases from a ticketing system and provide quality updates to clients and team
• Document all work completed and train support staff on client systems