Linux System Administrator

at  Protocase Inc45Drives Ltd

TYPE: IN-OFFICE ONLY

Are you an IT professional or recent graduate looking for a role that’s both technically challenging and people-centered, right here in Cape Breton? Do you want to work somewhere that values your technical knowledge and encourages you to build genuine connections with both customers and teammates? At 45Drives, we know that effective communication is key to success. We’re looking for someone ready to bring both their technical skills and a positive, customer-oriented mindset to our team.
At 45Drives, you’ll tackle some of the biggest storage problems facing companies around the world. Join us, and let’s embark on this journey of innovation together.

As a Linux System Administrator, you will represent 45Drives as one of our Data Storage Specialists. You’ll be the go-to person for customers, solving technical issues and building strong relationships. It’s all about using your expertise to solve problems and educate customers! In this role, you will:

• Manage customer inquiries through our service ticket system, ensuring clear and timely communication.
• Diagnose and resolve hardware, software, and network issues with a customer-focused approach.
• Apply critical reasoning to understand and solve diverse customer challenges.
• Develop technical documentation and customer resources to enhance service quality.
• Troubleshoot network components (bonding, subnetting, routing) to ensure reliable customer experiences.
• Configure and maintain high-performance storage systems using Linux commands and ZFS.
• Collaborate with the team on process improvements to meet both customer and internal needs.
• Ensure data security, backups, and system integrity to build and maintain customer trust