-=Lithia CDJ South Anchorage is looking is hiring SERVICE ADVISOR=-

at  Lithia Motors Inc

Are you a customer-focused professional with a passion for delivering top-notch service? CDJ Super Store South Anchorage, a part of the renowned Lithia Motors family, is seeking a skilled and customer-satisfaction-focused (CSI) Service Advisor to join our dynamic team. This is an incredible opportunity to work in a competitive, positive, and growth-oriented environment where you can make a real impact on customer experiences and service excellence.

QUALIFICATIONS:

• Strong customer service skills, with a focus on enhancing CSI (Customer Satisfaction Index) metrics.
• Previous experience as a Service Advisor or in the automotive industry is highly preferred.
• Excellent communication, organization, and multitasking abilities.
• A positive attitude, with the ability to thrive in a fast-paced environment.

• Serve as the primary point of contact for service customers, building strong relationships and ensuring a seamless service experience.
• Focus on customer satisfaction, actively listening to their concerns, and clearly explaining service options and recommendations.
• Coordinate with the service team to meet customer expectations and ensure quality control.
• Maintain accurate service records and keep customers informed on status updates, costs, and timelines.