Litigation & Credit Control Supervisor

at  SafetyKleen

THE OPPORTUNITY

We are seeking an experienced Litigation / Credit Controller Team Leader to support our Head of Billing and Credit Control in managing a remote Credit Control Team whilst managing, and overseeing, the legal processes related to credit control. Initially, the role will be split 60% legal duties and 40% supervisory responsibilities, with an evolving focus that will gradually shift towards more supervisory duties over time. This is an exceptional opportunity to fast-track your career with us!

EXPERIENCE REQUIRED

• Proven experience in credit control and team management.
• Strong understanding of legal processes related to credit control.
• Proficiency in credit control systems and software.

• Manage and optimise your teams’ performance to meet or exceed Key Performance Indicators.
• Conduct regular performance reviews, provide coaching and mentorship, and offer constructive feedback to support your team members’ professional growth.
• Minimise risk and write offs by effectively managing collection and/or debt management activity.
• To analyse customer accounts for their suitability for proceeding with legal action.
• Manage and oversee the legal process.
• Ensure our credit control systems remain up to date and accurately reflects activity.
• To coordinate and liaise with branches ensuring they are kept up to date with all legal cases.
• Provide management with information on collection and debt management activity.
• Processing all payment types received from customers, and any other Data Entry that is needed, concerning legal accounts.
• Dealing with all Insolvency, Administration, Liquidation and Receivership cases.
• Handle escalated credit control issues and liaise with clients and stakeholders on credit matters.
• Collaborate with other departments to address customer issues and improve resolution timeframes.
• Support the Head of Billing and Credit Control with process changes to improve procedures.
• Assist with and prepare credit control reports for the management team.