Living Standards Coordinator (2024-435-CC)

at  WoodGreen Community Services

• Conduct tenant needs assessments and create care plans for individuals who have current or past hoarding tendencies and /or limitations for unit maintenance. Engage tenant in identifying any issues/problem areas inside the unit for creating a healthy living environment.
• Encourage and support tenant engagement in the ongoing management of their unit to achieve positive outcomes related to decluttering, garbage removal and preparation for pest treatments. Collaborate with Housing team and external contracts for the disposal of items.
• Coach and educate tenants on their responsibilities as per the signed tenancy agreement with WoodGreen. Work with tenants to ensure a clear understanding of housing concerns as related to fire safety with hoarding and participation in pest control treatments.
• Identify resources and develop collaborative plans with tenants in respect to issues of hoarding behaviour.
• Work with and educate tenants to understand the relevance of pest control management and support tenants to properly prepare units for pest control treatments.
• Ensure tenant ownership and empowerment through processes of decluttering units.
• Adapt and evaluate decluttering plans and programs on a regular basis while working with tenants to meet changing needs.
• Collaborate with support teams, Supervisor/Manager, and housing staff to plan and facilitate appropriate pest control treatments.
• Help tenants to set and achieve realistic goals with respect to bringing their units to an acceptable safety standard. Help tenants to achieve set goals through supportive means such as encouragement, coaching, psycho-socio education, and de-escalation.
• Attend Hoarding Network and other community-related meetings to network and keep up to date on best practices for hoarding supports and follow up for behavioral issues that impede progress.
• Liaise with Supervisor, Manager, and support staff team to coordinate information sessions for tenant communities and ‘one-to-one’ to coaching on de-cluttering and maintaining healthy living environments.
• Provide crisis intervention and conflict resolution with residents when required.
• Monitor and review tenant needs and community issues and communicate the information to the Supervisor of Housing Supports and/or Manager.

General Responsibilities

• Carry out administrative procedures and maintain appropriate records with respect to pest-control treatments and interventions.
• Uphold confidentiality policies regarding tenant information.
• Prepare statistical and narrative reports/updates of the interventions for the Manager.
• Prepare statistical and narrative reports and updates of the interventions for the Supervisor or Manager.
• Responsible for upgrading training and education as directed by WoodGreen Community Services to fulfill the responsibilities of the job.
• Ensure the anti-racism objectives and principles of the organization are achieved within the program.
• Responsible for representing the unit on internal staff committees as directed by the Supervisor, Housing Support.
• Participate in regular supervisory sessions with the Supervisor, Housing Support. Participate in regular staff and unit meetings within the unit.
• Perform other related duties as required