LLP Logistics Coordinator

at  DHL

AT DHL SUPPLY CHAIN, WE ALL SHARE A SET OF COMMON VALUES. TO DELIVER EXCELLENT QUALITY. TO MAKE OUR CUSTOMERS SUCCESSFUL. TO FOSTER OPENNESS. TO SET AND FOLLOW CLEAR PRIORITIES. TO BE ENTREPRENEURIAL. AND TO BE SOCIALLY RESPONSIBLE AND ACT WITH INTEGRITY. THESE ARE THE THINGS THAT BRING US TOGETHER AS ASSOCIATES AND SET US APART FROM OTHER LOGISTICS COMPANIES.

We are looking for

Requirements:

• Fluent English is a must
• Secondary Education, University degree desirable
• Minimum 1/1.5-year experience in customer service and/or international logistics field
• Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup)
• Team player
• Exceptional Customer Focus
• Excellent communication skill

PURPOSE OF THE JOB:

Ensure fast and precise operational processes, exception handling and control; provide accurate data and information towards the client and the relevant stakeholders to achieve the highest level of transparency and customer satisfaction.

Key Responsibilities:

• Professionally answer and follow-up customer queries: e-mails, orders and calls.
• Exception handling aligned with the latest Work Instructions.
• To solve ad-hoc stock and system related issues.
• Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.
• Support warehouses, LSPs and all relevant stakeholders both internally and externally.
• Support day-to-day operation.
• Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.
• Share process improvement ideas whenever there is a process gap.
• Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.
• Manage/create weekly/monthly customer base reports for the regional stakeholders on operations.
• Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.
• Create transport orders based on standard requirements or the best delivery options available following the relevant decision tree (eg: transit time / weight & dimensions / cost).
• Inform and review premium service level requests with the customer’s stakeholders.
• Proactive transport management & follow up of orders and bookings.

Requirements:

• Fluent English is a must
• Secondary Education, University degree desirable
• Minimum 1/1.5-year experience in customer service and/or international logistics field
• Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup)
• Team player
• Exceptional Customer Focus
• Excellent communication skills

Employee perks, benefits:

• Insight into one of the most complex logistic

solutions

• Dynamic and diverse team
• Work for an industry leading company
• Internal development opportunities
• Extra benefits (discounted fee to Gilda Max

network, fruit days, beneficial holiday possibilities)

• Cafeteria system even during probation period
• Come by bicycle, you will have your own locker

and option for a refreshing shower before wor