Loading Bay Attendant - JW Marriott Grosvenor House

at  Marriott International Inc

Job Number 24166486
Job Category Finance & Accounting
Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We are currently recruiting for an ambitious and passionate Loading Bay Attendant who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

JOB SUMMARY

• To proactively oversee the loading bay and store operations to guarantee efficient and compliant delivery processes.
• Prioritize and coordinate delivery queues to meet the needs of all stakeholders.
• Maintain a safe and secure working environment.
• To actively participate in the daily operating of the Loading Bay and stores in order to ensure correct and timely deliveries of all items.
• Ensure adherence to Marriott’s standard procedures for checking deliveries.
• To communicate clearly and effectively to all users of the loading dock and stores the required standards and expectations.
• To ensure adherence to all relevant Health & Safety procedures and appropriate documentation maintained.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• To assist in the manage the timing and execution of all deliveries for the hotel, tenants and 3rd parties, in line with agreements and to prioritise where necessary deliveries, using sound judgement, initiative and problem-solving skills
• To maintain a positive relationship with all 3rd parties using the loading dock, managing within agreed terms, on behalf of the hotel.
• Ensure all goods received by the Loading Bay for the hotel are of the correct quality, quantity and description as per Purchase Order.
• Ensure all Delivery Notes are signed, and time stamped by receiver and delivery temperature recorded as appropriate, and copies forwarded to the chefs with food deliveries.
• To follow up on discrepancies between Delivery Notes and Purchase Orders (e.g. shortages, overages, non-deliveries, incorrect items etc) with the relevant suppliers in a timely manner and notify the relevant party where appropriate.
• To liaise with all relevant departments regarding deliveries, enquiries and special requests.
• To ensure the security of all items received by the loading dock whilst in the loading dock area.
• To ensure relevant procedures are always carried out in relation to Health & Safety, Hygiene, Security, Fire & Emergencies procedures and regulations.
• To ensure that the Loading Bay and stores areas are kept clean, tidy and in hygienic conditions at all times.
• To use necessary safety equipment and clothing at all times, and ensure uniforms are up to a hygienic standard.
• To ensure all necessary safety equipment, clothing and machinery is available, in good working order, and associates are trained in its correct use.
• To ensure hotel equipment is used with the appropriate care, to minimise damage and breakdowns.
• To maintain correct stock management procedures in the store’s areas.
• To ensure any supply shortages are highlighted to the relevant managers as soon as possible.