Loan Services Officer

at  HIAS Inc

POSITION SUMMARY:

The Loan Services Officer will have the responsibility for the collection of loans. They will work closely with the Loan Services Department to increase the revenue and to ensure that HIAS has a complete database to record, report and analyze client repayments.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree preferred.
• 2-3 years of relevant experience.
• Computer-literate, experience in network environment, internet, and e-mail transfer of data, proficient in office applications (Excel and Word).
• Excellent written and oral communication skills.
• Excellent time management/organizational skills.
• Spanish fluency preferred but not required.
• Strong analytical skills and ability to problem solve.
• Attention to detail.
• Ability to effectively prioritize multiple responsibilities.
• Ability to deliver high-quality results in a timely manner.
• Ability to prepare financial reports/budgets.
• Ability to assist the manger with vendor management.
• Ability to effectively prioritize problems and manage multiple requests/expectations; the job requires self-motivation to function at full productivity.
• Ability to interact with external clients by providing support via phone, web, and email; as well as team-oriented interaction with all.
• Travel, to include travel to insecure operating environments, may be required.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

• Reviews and analyzes delinquent or canceled accounts to determine if an extension of the grace period is needed and request approval from supervisor.
• Reviews undelivered mail and updates addresses on the loan software.
• Researches and analyzes customer accounts to ensure compliance with established policies and procedures.
• Follows-up with phone calls/second mailing if necessary and refers uncollectible accounts to management.
• Contacts clients via phone and email to obtain payments on past due balances.
• Assists in completing special projects and performs other duties as assigned.
• Possesses an exceptional professional, courteous demeanor in a sometimes fast-paced environment.
• Performs other clerical duties as required including filing, data entry, typing etc.
• Assists in preparing end of month reports.
• Assists in preparing for annual audits.
• Performs other duties as assigned.