LOAN SUPPORT SPECIALIST

at  4Front Credit Union

EDUCATION/CERTIFICATION:

High school graduate or equivalent.

REQUIRED KNOWLEDGE:

Basic understanding of business service functions.
Knowledge of related computer applications.

EXPERIENCE REQUIRED:

Previous related experience helpful.

SKILLS/ABILITIES:

Excellent interviewing, communication and public relations skills.
Professional appearance and attitude.
Willing to cooperate with and assist others.
Well organized and attentive to detail.
Ability to operate related computer applications and other business equipment including calculators, typewriter, printer and telephone.

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law

POSITION PURPOSE

Responsible for performing loan file reviews and a wide variety of clerical tasks for consumer and mortgage loans. Receives telephone calls and emails, and promptly and courteously responds to assist both members and internal staff in a professional manner. Provides general Credit Union information and looks to enhance member relationships. Records and relays messages to appropriate personnel. Provides administrative information to Credit Union personnel and performs miscellaneous support functions as assigned. Projects the Credit Union’s professional image.

ASSUMES RESPONSIBILITY FOR RELATED DUTIES AS REQUIRED OR ASSIGNED.

• Ensures work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.
  Requirements: