Loan Workout Associate

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Customer service focus with the ability to balance needs of clients, shareholders, and team members
• Ability to address escalated customer issues
• Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system
• Strong time management skills and ability to meet deadlines
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to read and interpret legal documents
• Paralegal experience
• Experience with multiple business lines
• Microsoft Office (Word, Excel, Outlook, and PowerPoint) skill

Wells Fargo is seeking a Loan Workout Associate in Legal Remedies Department as part of Consumer Collections & Servicing Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Research credit or account information
• Perform skip tracing, review workout and restructure problem loans and payment plans
• Research vendor program remedies and recourse to determine loss projections
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
• Utilize solid understanding of company policies, procedures and collection systems
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to balance needs of clients, shareholders, and team members
• Ability to address escalated customer issues
• Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system
• Strong time management skills and ability to meet deadlines
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to read and interpret legal documents
• Paralegal experience
• Experience with multiple business lines
• Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• The shift for this position is Monday - Friday 8:30am-5pm CST
• This position offers a hybrid work schedule