LOANER CLERK

at  Northside Ford

DESCRIPTION/JOB SUMMARYSUMMARY

Manages and maintains the dealerships loaner vehicle inventory. Performs other duties as assigned.

REQUIRED SKILLSLANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals on an adding machine.

REQUIRED QUALIFICATIONSQUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Provides loaners vehicles to employees’ customers as needed.
• Acquires driver license and insurance information from customers.
• Accurately fills out loaner contracts with correct loaner and customer information.
• Maintains accurate records of loaner vehicles in a physical logbook, Excel spreadsheet, as well as the loaner contracts themselves.
• Maintains files on all in service and out of service loaners per Ford’s rules regarding loaners.
• Applies for loaner service allowances on fmcdealer.
• Checks on each loaner vehicle’s maintenance status in fmcdealer.
• Secures all loaner vehicle keys in lockbox or vacuum bag when not in use.
• Places loaner vehicles in service and removes loaner vehicles from service, preparing appropriate paperwork for both occasions.
• Moves loaner vehicles when needed.
• Ensures loaner vehicles are delivered to appropriate repair department should mechanical or body issues arise.
• Retrieves loaner vehicles from off site locations should issues arise.
• Investigates overdue loaner contracts with the appropriate point(s) of contact.
• Provides Sales Management with accurate loaner inventory updates weekly.
• Provides mailroom assistance as needed.
• Completes other duties as assigned.
• Maintains professional appearance.