Loans Operations Governance & Oversight Manager - Vice President

at  JPMorgan Chase

The regulatory requirements in regards to Outsourced Operations are constantly evolving. Join this team to grow your career within the Loans Operations Governance and Oversight space - if you are passionate about regulatory and compliance topics, you have a broad understanding of loan product, and you have strong interpersonal skills, this is the place for you.
As a Loans Operations Governance & Oversight Manager - Vice President in the Operations Oversight team, you will be responsible for ensuring that all policy requirements with regards to the implementation and monitoring of outsourced activities are met. Your role will be to execute the Governance & Oversight framework of Loans Operations for J.P. Morgan Społka Europejska (JPMSE) in accordance with any applicable rules and regulations.

Job responsibilities

• Presents Inter-Affiliate Services (IAS) charters and Third Party (TPO) engagements to the Outsourcing Forum of JPMSE
• Leads regular oversight of outsourced activities including monthly JPMSE loan oversight forum and attends relevant business management meetings
• Reviews & documents specific JPMSE loan metrics (key performance and risk indicators)
• Stays current and abreast of any changes to local, global or ECB outsourcing requirements
• Identifies and implements where relevant improvements to be made including quantitative and qualitative considerations
• Partners with Loan Operations groups and act as an escalation point for JPMSE
• Escalates any service delivery or other operational issues affecting the business of JPMSE ultimately to the Head of Operations of J.P. Morgan SE and if not available to the Line or other appropriate local management & to the Frankfurt Location Operational Risk Control Committee (LORCC)
• Attends appropriate line of business governance forums of the bank
• Supports the development and delivery of decks & reporting to the various forums of the bank, contributing to the further development of associated regulatory reporting
• Partners and supports of all upcoming internal and external audits and regulatory interactions
• Works with business on change agendas that may impact the service request and TPO landscape

Required qualifications, capabilities, and skills

• At least 10 years of experience in the financial services industry
• Experience in banking and a broad understanding of loan product in which the Commercial Bank and Corporate and Investment Bank operate
• Previous Controls or Oversight experience
• Excellent organization & planning skills
• Excellent communication skills with the ability to succinctly communicate messages to various levels of the organization
• Ability to interpret business context info key messages relevant for the legal entity
• Team player with ability to build & maintain productive working relationships with colleagues globally at all levels and across functions in order to achieve results
• Education to degree level (or equivalent)
• Fluency in English

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation

• Presents Inter-Affiliate Services (IAS) charters and Third Party (TPO) engagements to the Outsourcing Forum of JPMSE
• Leads regular oversight of outsourced activities including monthly JPMSE loan oversight forum and attends relevant business management meetings
• Reviews & documents specific JPMSE loan metrics (key performance and risk indicators)
• Stays current and abreast of any changes to local, global or ECB outsourcing requirements
• Identifies and implements where relevant improvements to be made including quantitative and qualitative considerations
• Partners with Loan Operations groups and act as an escalation point for JPMSE
• Escalates any service delivery or other operational issues affecting the business of JPMSE ultimately to the Head of Operations of J.P. Morgan SE and if not available to the Line or other appropriate local management & to the Frankfurt Location Operational Risk Control Committee (LORCC)
• Attends appropriate line of business governance forums of the bank
• Supports the development and delivery of decks & reporting to the various forums of the bank, contributing to the further development of associated regulatory reporting
• Partners and supports of all upcoming internal and external audits and regulatory interactions
• Works with business on change agendas that may impact the service request and TPO landscap