Lobby Ambassador

at  FirstService Residential

JOB OVERVIEW:

This position is customer service driven, outgoing, friendly and enjoys people. Greets residents and guests as they arrive and depart and offers baggage, package, grocery, parking, and information assistance.

SKILLS & QUALIFICATIONS:

• High school diploma or equivalency preferred.
• Effective written and verbal communication skills
• Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.
• Previous similar experienced preferred;

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Heavy lifting required (baggage handling); Ability to lift 50 – 100 lbs;
• Work in an upright standing position for long periods of time;
• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain);
• Handle, finger, grasp and feel objects and equipment;
• Reach with hands and arms;
• Communicate, receive and exchange ideas and information by means of the spoken and written word;
• Ability to quickly and easily navigate the property/ building as required to meet the job functions;
• Complete all required form;
• Ability to work extended/flexible hours and weekends required;
• Ability to respond to emergencies on a timely manner.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any tim

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible to the needs of arriving and departing residents.
• Greets and assists residents and guests with baggage and package handling.
• Answers inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Maintains equipment in working condition and reports any maintenance issue for repair.
• Resolves and follows-up on all complaints/issues.
• Follows safety procedures and maintains a safe work environment.
• Performs other tasks as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Heavy lifting required (baggage handling); Ability to lift 50 – 100 lbs;
• Work in an upright standing position for long periods of time;
• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain);
• Handle, finger, grasp and feel objects and equipment;
• Reach with hands and arms;
• Communicate, receive and exchange ideas and information by means of the spoken and written word;
• Ability to quickly and easily navigate the property/ building as required to meet the job functions;
• Complete all required form;
• Ability to work extended/flexible hours and weekends required;
• Ability to respond to emergencies on a timely manner