Local Community Consultant

at  Medibank

ABOUT THE COMMUNITY TEAM:

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people. By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!

We have an exciting full-time opportunity for a Local Community Consultant at our Hurstville store. As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to end with outstanding service. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).
You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.
There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo (Local Geographical area) teams. These encompass People, Trust, Customer, Growth, Value and Health.