Local Community Consultant

at  Medibank

WILL YOU ACTIVELY CREATE A HEALTHIER FUTURE FOR TOMORROW?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

We have an exciting full-time opportunity for a Local Community Consultant at our Cheltenham store. As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to end with outstanding service. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).
You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.
There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health.
If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you!