Local IT Support Analyst

at  Hydro

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

REQUIREMENTS:

• IT Technician qualification is a must; IT Engineer or equivalent is preferred
• Min. 5 years work experience on the field of IT Infrastructure
• Fluency both in the native language of supported location(s) and in English is a must
• Show eagerness to learn and further develop yourself professionally
• ITIL Certification (Education knowledge)
• Exposure to and understanding of a manufacturing environment
• Experience in basic Vendor management processes

ROLE PURPOSE

IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.
This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools.
As IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.

RESPONSIBILITIES:

• Taking active part in incident resolution
• Working with global support teams to resolve both IT infrastructure and application related issues
• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
• Take active part in location-specific and global IT projects
• Maintaining user accounts within the locally supported applications.
• Acting as location representative of GBS IT professionals
• Taking part in IT change management flows
• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
• Maintaining the location(s) specific part of the active directory
• Follow global architecture-, security-, and operational standards and policies
• Maintaining location specific IT documentations within your area of responsibility
• Prioritizing work and operating with compliance of GBS IT Service Level Agreements