Localization Account Manager - Dublin

at  Translated Srl

ABOUT TRANSLATED

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).
By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

GENERAL REQUIREMENTS

• Proven experience as enterprise/key account manager and a track record of establishing, growing and developing targeted clients at the enterprise level.
• Past experience within the localization industry is essential, knowledge of the industry is required.
• Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Fluency in English and another language. Fluency in Italian is a plus.
• Excellent computer and web skills.
• Willingness to travel internationally.

REQUIRED EXPERIENCE

• Bachelor’s Degree in a business or related discipline is required.
• Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.
• Experience working with international teams.
• Must possess valid Passport for international travel.

• Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.
• Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability.
• Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.
• Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding.
• Expand the relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives.
• Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise.
• Ensuring profitability and success of accounts, driving to customer retention.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.