At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Lockbox Group of U.S. Bank is looking for an Operations Processor to join our Earth City, MO facility. This is a noncustomer/client facing, fast-paced production-based environment running machinery for item processing. If you’re comfortable and experienced in working in a production floor environment, running and troubleshooting machinery while standing for long periods of time, we’d love to connect with you.

• This position is for 2nd Shift.
• The current schedule is Tuesday - Saturday, 3:30pm - 12:00am.
• An additional 10% shift premium applies while working this schedule.
• If hired, you’ll need to attend a 2-week training of a schedule, Monday - Friday, second shift hours.
• Hire will need to be flexible to possibly move to a Saturday - Wednesday schedule beginning in 2025.

This is a secured facility that manually processes payments at 3180 S Rider Trail. You will work within strict deadlines in a fast-paced production environment. You will perform a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Basic Qualifications

• High school diploma or equivalent
• One to two years of related work experienc

Preferred Skills/Experience

• We’re prioritizing candidates with production floor experience
• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Ability to identify, analyze and resolve exceptions through data interpretation
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skill

ESSENTIAL FUNCTIONS

1 focus of this role. Operate falcon machine by scanning payments and supplemental documents into our system to process.

1. Process payments for remittance banking client consist of corporations or large organizations, process internal payments for credit cards, lines of credit, loans, leases, and mortgage accounts for U.S. Bank.
2. May also be trained for High-level data entry, keying payments and supplemental documents for multiple accounts (90% primary function)
   This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
   The function of this position may include processing and depositing checks and invoices received by mail as well as review checks/invoices for special instructions given by customers and determine the appropriate item handling.

Basic Qualifications

• High school diploma or equivalent
• One to two years of related work experience

Preferred Skills/Experience

• We’re prioritizing candidates with production floor experience
• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Ability to identify, analyze and resolve exceptions through data interpretation
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la