Lockbox Operations Processor (Friday - Tuesday, 3:30 PM - 12:00 AM)

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Come join our Lockbox team located in Earth City, MO on Rider Trail. This is a secured facility that manually processes payments. You will work within strict deadlines in a fast-paced production environment. You will perform a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
Hourly salary is $20 per hour with an additional 10% shift differential while working these hours.
This will be a Friday - Tuesday position from 3:30 PM - 12:00 AM. Beginning in January 2025 the schedule will move to Tuesday - Saturday. Training Schedule: Monday – Friday, second shift for the first 2 weeks.

Basic Qualifications

• High school diploma or equivalent
• One to two years of related work experienc

Preferred Skills/Experience

• Proficient in alpha and numeric data entry
• 10-Key knowledge and experience
• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Ability to identify, analyze and resolve exceptions through data interpretation
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills
• Team player
• Adaptable
• Good job stability and attendance.
• Willing to come to work and perform fast-paced work to meet deadlines.
• Outgoin

ESSENTIAL FUNCTIONS

1. High-level data entry, keying payments and supplemental documents for multiple accounts (90% primary function)
2. Process payments for remittance banking client consist of corporations or large organizations; process internal payments for credit cards, lines of credit, loans, leases, and mortgage accounts for U.S. Bank.
3. Operate falcon machine by scanning payments and supplemental documents into our system to process.
   Additional job functions include preparing physical items for processing on capture devices, performing data perfection/data entry on deposit transactions that require correction, filing/retrieving items as needed, balancing tasks, and other duties as assigned.
   This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
   The function of this position may include processing and depositing checks and invoices received by mail as well as review checks/invoices for special instructions given by customers and determine the appropriate item handling.

Basic Qualifications

• High school diploma or equivalent
• One to two years of related work experience

Preferred Skills/Experience

• Proficient in alpha and numeric data entry
• 10-Key knowledge and experience
• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Ability to identify, analyze and resolve exceptions through data interpretation
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills
• Team player
• Adaptable
• Good job stability and attendance.
• Willing to come to work and perform fast-paced work to meet deadlines.
• Outgoing

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la