Lodge Desk Clerk - Natural Resources - Tucker Co.

at  State of West Virginia

NATURE OF WORK

Parks/Blackwater Falls State Park Under general supervision, at the full-performance level, employee will check guests in and out of the overnight accommodations at Blackwater Falls State Park and will assist in the daily operation of the reservations desk area. Will receive and process reservations and register guests in person, by phone, or electronic means. Checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evenings, holidays, and weekends. Completes end of shift reports. Operates RoomMaster property management system. Assigns appropriate rooms or cabins based on their availability. Collects money for lodging and services and provides receipts. Displays brochures, postcards and other information material in the desk area and other assigned places. May oversee and coordinate work of other Lodge Desk Clerks. Ability to communicate easily and clearly, both orally and in writing is essential. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Performs related work as assigned. Regular attendance is required.
IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit “MEMBER 4” form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
This announcement is for one (1) or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for one-hundred eighty (180) days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

MINIMUM QUALIFICATIONS

Training: Education equivalent to graduation from a four-year high school.
Experience: No previous experience necessary.
Substitution: A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.

Please refer the Job description for details