Logistics and Protocol Officer

at  Lagos Business School

Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.
We are recruiting to fill the position below:

QUALIFICATIONS

• A University Degree or its equivalent in any field.

Experience:

• A minimum of five years of administrative experience in managing service providers and travel desks will be an advantage.

Competencies Required:

• Communication skills
• Interpersonal skills
• Organizing and planning skills
• Team leadership
• Flexibility to work schedule
• Proficiency in the use of computer
• Knowledge of business process review
• Customer services skills
• Negotiation skills.

PURPOSE OF POSITION

• The Logistics and Protocol Officer is responsible for coordinating logistics, managing protocol arrangements, and ensuring the smooth operation of events, travel, and meetings.
• This role involves meticulous planning, coordination with various stakeholders, and adherence to organisational protocols and procedures.

ESSENTIAL DUTIES / KEY JOB ROLES & RESPONSIBILITIES

Include but not limited to the following:

• Develop and manage effective system for transport and logistics in the School.
• Plan and manage logistics for the organisation’s events, meetings, and activities.
• Ensure efficient use of drivers and pool vehicles and responsible for arranging airport pick-ups.
• Develop and manage relationships with service providers to ensure uninterrupted service delivery and value for money (e.g. Courier agencies, Car service and rental stations, etc.).
• Supervise drivers and any other staff assigned to the unit.
• Develop and implement proposals for service improvement, track car millage and motoring costs.
• Develop and implement protocol policies and procedures.
• Responsible for ensuring all the school’s vehicles are in good working condition.
• Monitor the activities of the mailing unit to ensure full compliance with procedures and processes.
• Provide liaison for processing of visas and travel documents for staff on official trips.
• Responsible for the processing of flight tickets in line with policy.
• Ensure adherence to protocol guidelines during official events, visits, and meetings.
• Coordinate VIP and high-profile guest arrangements, including travel, accommodation, and security.
• Liaise with government officials, embassies, and other relevant agencies to facilitate smooth protocol operations
• Develop and implement an approved budget for the services. Monitor budget spending and provide reports.
• Responsible for processing payments and following up with Accounts on all payments
• Any other relevant duty will be assigned by the line manager from time to time.

Key Performance Indicators:

• Efficiency in service provided.
• Reduced cost/value for money for services.
• Ratings of Business Process Audit
• Feedback from customers
• New initiatives introduced for service improvement