Logistics Associate II

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Responsibilities:
Globally responsible for Compliance by investigating and resolving internal/external quality events, management of CAPA plans, and supporting central lab Operations in quality issues. This individual possesses the ability to adapt, work independently and collaboratively on projects as needed, and can apply critical thinking to a multitude of varying, nuanced issues.
The role is as daunting as it is enriching. To succeed in this position, an employee will need to meet challenges head-on and be willing to seek the advice of others within the organization, as this is a role reliant upon an understanding of other departmental functions and best business practices.

Education and Experience Preferred degree:

• Bachelor’s degree or minimum 2 years’ experience of an equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:

• Proven negotiation and problem resolution skills
• Excellent verbal communication skills
• Strong attention to details
• Maintains confidentiality
• Demonstrates positive presence and strong consultation skills
• Expert knowledge of global site services
• Maintains personal accountability
• Critical thinking and problem-solving skills to support quality decision making
• Knowledge of Microsoft and ability to learn to use laboratory information management system
• Excellent time management skills

Additional / Specific Job Responsibilities:

• Monitors, tracks, manage and ensure resolution of all complaints, issues, and concerns, and escalate to management/appropriate department to ensure satisfaction of internal and external customers.
• Maintains monthly quality data for supported groups
• Ensures timely resolution of quality investigations
• Maintains team trackers
• Acts as a point of contact for QA
• Actively participates in the triage of quality events or otherwise participates in related calls
• Collaborates with subject matter experts in the review and updating of SOPs

• Monitors, tracks, manage and ensure resolution of all complaints, issues, and concerns, and escalate to management/appropriate department to ensure satisfaction of internal and external customers.
• Maintains monthly quality data for supported groups
• Ensures timely resolution of quality investigations
• Maintains team trackers
• Acts as a point of contact for QA
• Actively participates in the triage of quality events or otherwise participates in related calls
• Collaborates with subject matter experts in the review and updating of SOP