Logistics Coordinator

at  Barron

JOB OBJECTIVES AND FUNCTIONS

• Frontline collections
• Order dispatching to clients.
• Managing order escalations.
• Provide in-person customer service when required.
• Delivery Dispatch
• Dispatching orders to 3PL.
• Follow up with 3PL to determine accurate ETA.
• Resolve all 3PL exceptions.
• Managing delivery escalations.
• Prepare and manage PCP (pack, container, picking), open work, PND (pick and drop location), invoice, bad address, and exceptions reports.
• Managing and execution of import/export documents and requirements.
• Maintain relationship with third party logistics partner and clients.
• Cancellation and stock control
• Monitoring and moving of cancelled orders in logistics location.
• Daily spot checks.
• Monthly count and reconciliation of orders in locations.
• Conduct RCA (root cause analysis) of missing or displaced stock.
• Customer service
• Assist in the management of customer service in logistics.
• Resolve customer queries.
• Project planning
• Plan and coordinate assigned forward logistics projects.
• Complete and file all required documents.
• Ship and track final products to the clients’ requirements.
• People Management
• Schedule logistics team.
• Route planning
• Confirmation of next-day shipments.
• Plan optimised route for delivery of shipments.
• Prepare delivery notes.
• Assign deliveries to Barron driver.
• Manage delivery exceptions.
• Health and safety
• Responsible for ensuring that health and safety policies are adhered to.
• Housekeeping
• Organize and file department documents.
• Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.

JOB REQUIREMENTS

• Qualifications
  NQF 4 – Matric – Essential
  NQF 5 – Supply chain Management – Essential

NQF 6 – Logistics Management – Desirable

• Experience

Dispatching and customer service – 2-3 years – Essential

• Skills

MS D365 – warehouse module
Verification skills
Communication skills
Leadership

Computer skills

• Knowledge

Product knowledge
Warehouse Management System
Bulk Movement Procedure
Health and Safety principles
Reports to: Outbound Logistics Manage

The purpose of a Logistics Coordinator is to coordinate day-to-day operations and maintain compliance with the dispatch areas.