Logistics - Customer Service Representative

at  GAC

CUSTOMER SERVICE REPRESENTATIVE

GAC Abu Dhabi is seeking candidates for the position of Customer Service Representative at their Guardian Towers Office in Abu Dhabi. The key responsibility is to act as the main point of contact for effective and efficient coordination between Logistics Department personnel and the related customers’ active job files and potential jobs, including but not limited to logistics products such as air & sea import & export on a door method or in segments, insurance and warehousing.

ACCOUNTABILITIES

• Actively attend to enquiries and submit suitable quotes to clients within the requested time frames
• Effectively negotiate and bid rates with clients and carriers
• Effectively communicate with clients on shipping schedules, pricing, documentation, loading requirements and order confirmation
• Accurately coordinate with shipment carriers
• Accurately maintain and update the system database regarding clients, services, suppliers and pricing
• Work closely with other departments to secure new business opportunities
• Maintain and develop relationships with existing, lost and new clients
• Proactively identify the most suitable logistics solutions for clients’ requirements
• Effectively manage RFQs, tenders and be able to work under time-sensitive conditions
• Manage projects, events, breakbulk enquiries individually without direct supervision
• Strong reporting structure for various internal and external reports
  GAC Abu Dhabi is a leading shipping and logistics service provider with a workforce of 108 highly skilled professionals. We combine our local expertise with GAC’s international experience to deliver outstanding service. Branch offices at Ruwais/Jebel Dhanna, Abu Dhabi International Airport and Sila Border help to provide entire coverage throughout the Emirate of Abu Dhabi.

MINIMUM QUALIFICATIONS AND OTHER REQUIREMENTS:

• Graduate of business-related courses
• Proficient knowledge of computers especially in MS Office - Excel & Outlook
• Good English communication skills – both written and spoken
• Minimum 5 years’ extensive experience in same role
• Good work ethic to comply with company policies and procedures
• Cultural awareness to work with people from diverse cultures and backgrounds

Please refer the Job description for details