Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

DESIRED SKILLS AND EXPERIENCE:

• Required
• Minimum 2 years of experience in a customer service function within a healthcare setting or in an administrative role. Patient scheduling experience preferred.
• Excellent customer service skills.
• Strong communication skills, and a flexible and positive attitude.
• Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs and Sheets).
• Demonstrated adaptability to handle changing priorities in a healthcare environment.
• US work authorization.
• Based in Denver, CO area.

Preferred

• Experience with athenahealth.

The US base salary range for this full-time position is $25-$27/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.

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ABOUT THE ROLE:

As a Logistics Coordinator, you will be responsible for managing scheduling processes within our teams and ensuring our care teams have clean schedules. This role involves collaborating with various teams to establish smooth operations that enable timely patient care. If you have a passion for organization, effective communication, and the ability to adapt in a dynamic environment, we encourage you to apply.

RESPONSIBILITIES WILL INCLUDE:

• Scheduling and Coordination:
• Create and upload schedule templates for our care pods that are accurate and timely
• Assist with real time schedule adjustments and support same-day scheduling operations
• Perform thorough schedule checks to guarantee accuracy
• Help train new team members on scheduling workflows and re-train existing team members as needed

Team Collaboration:

• Collaborate with various multi-market teams within the organization to optimize patient scheduling and patient and care team experience
• Address and resolve scheduling conflicts, delays, and emergencies in a timely manner

• Escalate safety concerns that arise in the field

Communication:

• Make outbound calls to patients as required, particularly focused on day-of appointment logistics
• Provide clear and accurate information to all parties regarding schedules, delays, and changes

• Maintain patient confidentiality and adhere to HIPAA standards to safeguard sensitive information

Other Duties:

• Upload patient forms to our EMR
• Contribute to other tasks and projects as assigned to support our mission of enhancing patient experiences
• This role reports to the Manager of Market Operations

FOR PATIENT FACING ROLES

To keep our patients, communities and each other safe, you’ll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. You will also be required to be vaccinated and up-to-date on your COVID-19 vaccinations, including boosters. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

FOR NON-PATIENT FACING ROLES

To keep our patients, communities and each other safe, you’ll be required to comply with Accompany Health’s medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law