Logistics Supervisor

at  Universit du Luxembourg

The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.
Created in 2003, it strives today to meet tomorrow’s major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering personalised and multilingual teaching. The institution places particular emphasis on research with impact. To achieve this goal, its research priorities focus on digital transformation, medicine and health, as well as sustainable and societal development.
The University invests in its knowledge and technology transfer through an attractive intellectual property policy and numerous partnerships. 7,500 students are enrolled at Uni.lu, of which 1,000 are doctoral candidates. With 300 professors, students have privileged access to world-renowned expertise.
Times Higher Education ranks Uni.lu 20th in the Young University Ranking 2024 and among the top 250 universities in the world.

• Under the supervision of the line manager, in collaboration with the Helpdesk office, plan and organize the entire Logistics activity on campus, Service Now tickets follow-up
• Coordinate the team and ensure personalized development follow-up (training, one-onone interviews, team meetings), team schedules setting up
• Plan and participate on call duty period (phone, doubt removal), identification and risk management
• Support the team and participate in the execution of operations related to the department’s activities (operation, maintenance)
• Guarantee the quality of the various operations or projects carried out, in compliance with procedures and deadlines, set-up KPI
• Build solid relationships with the University’s cross-functional and user teams, manage critical escalations in the logistics business to reduce user impact
• Data collection and analysis via the various tools implemented by the University (Service Now, Acme, etc.)
• Ensure regular reporting, activity reports drafting
• Manage service providers/suppliers, check the proper performance of the services until receipt, billing monitoring
• Identify the functional needs required for a bill of specification preparation, participate to tenders
• Solicit companies for tenders, realize a comparative and detailed analysis of tenders
• Analyze and identify the various problems encountered, propose sustainable solutions
• Participate in the development and improvement of procedures
• Insure the follow-up of furniture and consumable
• Miscellaneous administrative tasks
• Assist in the evacuation of the site (emergency case)