Longo Toyota Service Consultant

at  Penske Motor Group

Overview:
We are looking for a candidate that can thrive in a demanding and fast-paced environment. The Service Consultant serves as the primary liaison between the guest and dealership on all vehicle repair activities. Our Service Consultants are responsible for writing and processing repair orders, communicating with the technician team and the guest at all points of service repair; this includes selling recommended service, reviewing, and explaining each service and costs associated.
This is a full-time position with a very robust commission pay plan. Our Service Consultants get to work with an amazing team and by working for Longo Toyota, they are surrounded by only the best.
Wages include Base Hourly Rate of $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

ABOUT US

Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world’s largest dealership.
We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success.
Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.
If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today.

Responsibilities:

• Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign.
• Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
• Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles.
• Present s a service menu of recommended maintenance services to service guests
• Promotes the sales of and provides estimates for labor, parts, and accessories.
• Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
• Properly, thoroughly, and legibly writes repair orders for all guest serviced.
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Maintain communication with guests regarding any changes in the estimate and/or promised time.
• Maintains communication with the Parts department and technical staff regarding job status and changes.
• Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
• Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Answers guest questions over the phone, Internet, and in person
• Performs other specific administrative functions as directed by service management.
• Achieves the production and guest satisfaction objectives set by management.
• Maintains assigned workspace in an organized and clean manner.
• Maintains a professional appearance at all times.
• Maintains high ethical standards in all actions

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Work in all weather conditions.
• Perform phyiscal activities that require considerable use of arms and legs.
• Stand for long periods of time.
• Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squating