Loss and Fraud Officer

at  NHS Business Services Authority

Agenda for Change Band 5
Permanent
37.5 hours per week
If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
We are currently recruiting a Fraud Assistant to work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis.
As Loss and Fraud Officer, you will engage with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored through the production of Fraud Risk Assessments. You will undertake investigations into allegations for fraud by assisting and leading interviews under caution and recording information. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters.

engaging with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored
assist in producing Fraud Risk Assessments
presenting evidence to prove or disprove allegations ensuring appropriate sanctions are considered
taking witness statements which include exhibits
undertaking interviews under caution at police stations local to the subject(s)
The successful candidate will hold a full driving licence and have practical experience of:
Communicating with potentially vulnerable people
Using various questioning techniques to extract information
Analysing information and deciding next steps
Managing own workload and ability to prioritise
GDPR and requesting information in accordance with legislation
The post is full time and involves occasional travel including overnight stays therefore you must be flexible and hold a full valid driving licence.
The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post.
Employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
 Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description

1. Capturing the risks identified during the Fraud Risk Assessment (FRA) process which requires you to:

• Research the relevant service area to gain an understanding of the work undertaken prior to any meetings and discuss any relevant findings with the Fraud Specialist prior to the meetings.
• Review processes and procedures within the Service Area to highlight system weaknesses that have allowed or could allow fraud and loss to be perpetrated
• Capture the risks that are discussed in FRA meetings with the Services, ensuring you document the risks clearly and concisely to meet the criteria of the Cabinet Office FRA.
• Capture and articulate all relevant controls for each risk, explaining what they do and what they don’t do, including the limitations of the controls.
• Articulate the residual risk which describes how the fraud / loss can still occur despite the controls in place.
• Share the risks with the Fraud Specialist who are responsible for leading the FRA meetings, scoring the risks and sign off the FRA prior to it being shared with the relevant service area for comment.

1. The Consolidated Data Returns (CDR) submission to the Cabinet Office which requires you to:

• Collate data from all relevant service areas to create the quarterly submission.
• Communicate relevant deadline dates to the service areas and send reminders so we achieve the deadline date.
• Prepare and submit the quarterly CDR to NHS Counter Fraud Authority (NHSCFA) who will return it to the Cabinet Office.
• Update the section of the NHSBSA Loss & Fraud Workplan with the CDR figures for the quarter.

1. Produce Training Materials on a variety of fraud, bribery and loss topics - this can include money laundering, bribery, witness statements and false documents. This will require you to:

• Research topics
• Liaise with relevant external agencies such as Home Office, Crown Prosecution Service, NHSCFA for examples
• Prepare training materials
• Assist the LFP Manager and / or Fraud Specialist in delivering the sessions by arranging the sessions, sending out invites, circulating materials, circulating feedback forms and collating responses then updating the spreadsheet.

1. Deliver fraud, bribery, corruption and loss awareness sessions internally and externally. You will be responsible for:

• Creating awareness material, tailoring to suit the audience and delivery style
• Setting up awareness sessions with the services outlined in the NHSBSA Loss & Fraud Workplan or as directed by the LFP Manager and Fraud Specialists
• Delivering awareness sessions
• Issuing feedback forms and in the absence of the Fraud Assistant, update the spreadsheet with all feedback then amend the material depending on feedback.

1. Review and monitor the content of the LFP Team eLearning modules to ensure they are up to date and are being completed across the business.
2. Monitoring and maintaining the fraud and bribery risks contained in all Service Area Risk Registers (SARR) including the NHSBSA LFP Team SARR.