Loss Mitigation Account Services Rep

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

If you are interested in building strong relationships and growth opportunity, then this position is in alignment with your career goals and objectives. EF Operations Loss Mitigation has an opening for an Account Services Rep. This position requires excellent verbal communications skills, attention to detail, critical thinking and leadership proficiency.
Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers. Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Experience you’ll want to bring to the table:

• Strong knowledge and understanding of the product and services applicable to U.S. Bank Equipment Finance
• Thorough knowledge of the productivity and accuracy standards of U.S. Bank Equipment Finance
• Excellent verbal and written communications skills
• Critical thinking and analytical skills
• Excellent interpersonal, professional, verbal and written communication skills
• Shows leadership proficienc

Basic Qualifications

• High school diploma or equivalent
• Typically two to three years of customer service experienc

Preferred Skills/Experience

• Effective verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Basic knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneousl

ESSENTIAL FUNCTIONS/JOB RESPONSBILITIES:

• Facilitate the LexisNexis Bankruptcy File Transfer
• Coding of bankruptcy and deceased in system of record
• Support the Bankruptcy Proof of Claims process by pulling all exhibits from Doc Manager and completing the redaction of information
• Preparation of the template documents for settlements and payment plans
• Code attorney invoices prior to submission for payment Support the legal placement process by reviewing documents prior to sending to outside counsel to confirm redaction and completeness Monitor approved closure entries on the spreadsheet and close the file in the system

Experience you’ll want to bring to the table:

• Strong knowledge and understanding of the product and services applicable to U.S. Bank Equipment Finance
• Thorough knowledge of the productivity and accuracy standards of U.S. Bank Equipment Finance
• Excellent verbal and written communications skills
• Critical thinking and analytical skills
• Excellent interpersonal, professional, verbal and written communication skills
• Shows leadership proficiency

Basic Qualifications

• High school diploma or equivalent
• Typically two to three years of customer service experience

Preferred Skills/Experience

• Effective verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Basic knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la