Loss Prevention Associate Scarborough Town Centre

at  Uniqlo Canada

OVERALL POSITION OVERVIEW

Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe apprehension of shoplifters, recovery of merchandise, auditing, use of LP Technology, and training store personnel on Loss Prevention related topics at their location.

DESIRED SKILLS AND EXPERIENCES

• Related experience in Loss Prevention or Asset Protection in a multi-unit capacity
• Full understanding of Canadian federal, provincial and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention
• Being provincially licensed is also the requirement for this role
• Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs
• Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters
• Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
• Knowledge of inventory management systems and inventory accuracy principles considered an asset including familiarity with RFID technology
• Excellent customer service and communication skills (both written and verbal)
• Strong attention to detail
• Effective time management skills
• Problem-solver and results oriented
• Ability to work in a fast-paced environment under pressure
• Works well with teams and autonomously
• Knowledge and familiarity with using MS office and G-suite
• Ability to work a flexible schedule based on department and company needs
• Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds
• Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business

• Implementation and execution of all Loss Prevention initiatives and policies within their assigned location in partnership with Store Management and the Area Loss Prevention Manager, to protect the company’s assets and ensure the safety of all customers and employees.
• Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives.
• Detect and identify shoplifters and safely apprehend subjects or recover merchandise accordance with Federal and Provincial laws, as well as company and department policy. Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal investigations and external theft incidents within the department’s case management system in a timely manner.
• Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management. Follow up as necessary on throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
• Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location. Utilize technology including exception-based reporting systems to identify dishonest activity both internally and externally.
• Utilize the store RFID Inventory system and be able to provide training to store team members on an ongoing basis. Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
• Provide direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed.
• Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.Other duties as required