Loss Prevention Officer II (Tue-Sat 5 am-1pm)

at  New Balance

WHO WE ARE:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

MAJOR ACCOUNTABILITIES:

• Provide excellent customer service to our internal and external New Balance customers.
• Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
• Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.
• Understand and navigate electronic access control system software. Monitor and respond to door alarm and card swipe activity for over 40 locations both domestic and international for more than 9000 active access card holders globally. Interpret access clearances, schedules, and create new badges.
• Understand and navigate video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.
• Understand and navigate intrusion alarm system hardware design, operations, and functions. Interpret zone locations, behavior, arm/disarm, and bypass zones. Assist local and remote customers with keypad operation.
• Using the incident management software for dispatch, track all daily work-based activities.
• Perform container inspections and investigate and report discrepancies in compliance with CTPAT program.
• Perform interior and exterior patrols of facility to ensure compliance with safety and security policies and procedures. Interact with employees and management to assist in correcting deficiencies related to the safety/security environment.
• Open and Close building(s) as scheduled.
• Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.
• Assist in performing crime prevention and confidential investigative work as directed by LP management. As an agent of the company, may appear as a witness in court cases extending from internal investigations.
• Perform other related duties as may be assigned or directed.

REQUIREMENTS FOR SUCESS:

• Skill with computers and Microsoft Office applications
• Ability to learn and navigate multiple software-based security systems
• End user knowledge and experience with the following systems is desirable:
• Professional email communication and report writing proficiency
• Valid drivers’ license, vehicle, and phone required
• Ability to conduct the extensive interior and exterior walking patrols required of this position.

Please refer the Job description for details