Louis Vuitton, Care Service Intern, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

Louis Vuitton is one the world’s leading luxury brand for career progression and development. Together with our stunning designs and forward thinking development progression this is where you will grow your retail career to heights you never imagined. Louis Vuitton is seeking Care Service Interns for various stores in our London network who can share their passion and knowledge with our clients and team. This will be a great opportunity to get immersed within a luxury brand environment and showcase your abilities, expertise and passion.

KNOW WHAT WE’RE LOOKING FOR

Be an Exceptional Technical Expert

With our support, you will learn, develop and demonstrate a strong, in-depth, and highly technical expertise which you will use to drive and develop Care Service performance.

• Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
• Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories.
• Ensure immaculate organization of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
• Ensure the lead time from Receipt to sending to our central repair centre located in France is respected and followed-up.
• Ensure full process and customs requirements for repairs and shipments to Paris Repair Centre are met with 100% accuracy to avoid additional delay.
• Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department.
• Ensure regular communication with the stock team to ensure the correct management of defective exchanges.
• Ensure regular follow up with clients regarding their items or queries
• Achieve individual and team objectives and be accountable for the Care Services results vs targets.
• Manage the aftersales client feedback with team members and mangers and create actions based on the feedback.

Drive Commercial Performance, and Client Development in Care Services

• Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity.
• Master a deep knowledge of your category, and be able to support with client situations
• Approach Care Services as a Client relationship opportunity to deliver flawless Client experience

General duties

• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectivesof the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behaviors
• Follow the company’s policies and procedures

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

KNOW THE ROLE

The successful candidates will be offered a fixed-term contract for a duration of 12 months inclusive of a competitive salary. The internship will run from 2nd September 2024 until 31st August 2025. This is a fantastic opportunity as the successful candidates with receive unique exposure to the luxury market, a nurturing environment, training, support and mentoring from teams and experts within the Louis Vuitton network.
As a Care Service Intern you will participate in the development of operational excellence in-line with the Care Services standards of the Brand. You will embody advanced knowledge in Care Services, and ultimately empower this knowledge through trainings and workshops. You will demonstrate expertise in Care Services supporting the selling teams with best-practice, know-how and client experience

General duties

• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectivesof the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behaviors
• Follow the company’s policies and procedure