Loyalty Growth Project Manager

at  Circle K

WHAT WE NEED:

• Business experience and a solid experience in project management
• Preferable with experience within loyalty but not a must.
• Good analytical understanding and simplifying as-is into actionable roadmaps.
• Strong commercial understanding, ensuring link between BUs P&L and initiatives.
• Good technical understanding to ensure link between technical roadmap and business roadmap.
• Demonstrated ability to communicate complex information in a condensed manner to a wide range of audiences, verbally and in writing.
• Strong people skills understanding how to meet people and create buy-in for ideas no matter their level in the organization.
• Masters degree in Economics or similar.
• Consultant background or similar and strong communication skills. Delivering strong power point presentations to support initiatives, timelines and business value.
• Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Teams, etc.) and geographies to get people aligned and get things done.
• Excellent written and oral communication skills in English.

ANN KIRSTINE HAVSTEEN

Head of European Loyalty
e: ANHAV@CIRCLEKEUROPE.COM
Only applications received through our online system will be considered, not via e-mail. We are looking forward to your application

ROLE OVERVIEW

At Circle K, we want to make it EASY for our customers and ensure that they feel valued and appreciated. We do that through our loyalty program EXTRA. From our existing customer loyalty program we get an immense amount of data on our customers, on which our Data and Analytics team analyze and produce valuable analytic information. Key for any data is of course understanding it and translating it to become relevant recommendations to key stakeholders on the basis of it to create value to the Customers and Circle K.
As a Loyalty growth project manager you will be project leading our new loyalty concept integration known as “loyalty 2.0” into our European markets. You will be making sure that all our different workstreams are on track and you will be responsible for securing a structured overview of deliveries and to make sure that we are meeting our roadmaps.
As part of the project manager role you will also be the main contact person for our loyalty plans for our new 4 Mid Europe markets. You will be responsible for creating an overview of our existing loyalty outset making suggestions on how to evolve the CVP in close connection with the loyalty team, the overall loyalty strategy and IT development. You will be the project manager securing both short term wins and long term gains making sure our mid-European markets are progressing on loyalty and gets the right central prioritization needed.
The role as Loyalty growth manager is a new role and the Loyalty team is still in a formative process as we are scaling to take out the potential. Although there are defined ambitious goals, you need to help to structure and define the roadmap and processes which support us in achieving our goals.

WHAT YOU WILL BE DOING:

• Be a loyalty project manager champion and help define the initiatives and roadmap to get our new loyalty concept into all our European markets that are on different maturity paths. This roadmap needs to support the journey of building scale efficiently across our European business.
• Analyze outset and create transparency of as-is and scenarios for potential paths to choose.
• Collaboration: Work cross-functionally with European loyalty team, local BUs, IT and D&A.
• Presentations: Deliver strong presentations in power point to communicate status, timelines, risk overviews and issues needing to be resolved.
• Planning: Create clear roadmaps in Excel or other project tools.