Loyalty Host (Mandarin/ Cantonese speaking)

at  Parramatta Leagues Home of the Eels

We are seeking a Full-Time Loyalty Host, to develop and curate memorable customer experiences for our members and specifically cater to our VIP guests. The ideal candidate will be fluent in Mandarin or Cantonese, and responsible for managing and enhancing customer relationships through our loyalty program. Reporting to the Assistant Loyalty Manager, you will be passionate about building strong positive relationships with our customers and take ownership over VIP concierge requests, VIP promotions, events, and functions.

Duties will include but are not limited to:

• Establishing and cultivating strong positive relationships with all club members, with a particular focus on VIP members, to enhance satisfaction and retention.
• Providing consistent and high-quality customer service through all communication channels, including telephone (inbound and outbound), email, and personal contact.
• Coordinating and hosting promotional activity throughout the club.
• Handling complex membership inquiries, including new member acquisition, renewals, and customer service issues, and collaborating with other departments to ensure high-quality customer experiences.
• Overseeing VIP Concierge requests to ensure timely and accurate service.
• Leading and representing the club in designated VIP and game day events to promote, improve, and maintain the outstanding quality of service to VIP members.
• Proactively ensure the venue fulfils harm minimisation obligations including monitoring patrons for gambling harm and the provision of gaming help information.

ABOUT US:

Parramatta Leagues Club (PLC) is one of Australia’s most iconic Clubs in the Western Sydney region, strengthened by its sister club Vikings Sports Club (Dundas) and newly amalgamated Dural Country Club. Vikings Sports Club is a real family friendly venue, with great Bistro Meals and Little Vikings, a play area for the young ones. We are passionate about bringing together our community, supporting local causes, and offering welcoming experiences for our members and community by delivering exceptional service.

• Establishing and cultivating strong positive relationships with all club members, with a particular focus on VIP members, to enhance satisfaction and retention.
• Providing consistent and high-quality customer service through all communication channels, including telephone (inbound and outbound), email, and personal contact.
• Coordinating and hosting promotional activity throughout the club.
• Handling complex membership inquiries, including new member acquisition, renewals, and customer service issues, and collaborating with other departments to ensure high-quality customer experiences.
• Overseeing VIP Concierge requests to ensure timely and accurate service.
• Leading and representing the club in designated VIP and game day events to promote, improve, and maintain the outstanding quality of service to VIP members.
• Proactively ensure the venue fulfils harm minimisation obligations including monitoring patrons for gambling harm and the provision of gaming help information