Loyalty Manager, Membership

at  Selfridges

JOB INTRODUCTION

As a Loyalty manager in our Membership Team you will be managing and improving customer retention and fostering customer loyalty, via our new Membership rewards program at Selfridges, UNLOCKED. You will do this by analysing customer behaviour, and adjusting strategies to drive customer engagement through frequency, spend per customer and retention.
Reporting to the Head of Membership Operations this role is critical in ensuring we put the customer at the heart of what we do and driving our significant growth ambitions for the Membership population and sales. Your ultimate focus will be on creating last relationships with our customers that keep them coming back
Our new proposition is the next exciting step in our customer strategy.

• Experience in Loyalty Program management, bringing a rich understanding of loyalty programme logic and industry trends
• Data-driven with a commercial mindset – leveraging strong analytical & quantitative skills
• Problem solving & communication skills
• Attention to detail
  Selfridges
  Salary
  Competitive plus benefits
  Annually
  Job Reference
  selfridges/TP/236299/5582
  Contract Type
  Permanent
  Closing Date
  18 November, 2024
  Job Category
  Digital
  Location
  London, United Kingdom
  05 November, 202