LRS - Receptionist

at  Elior

Monday- Friday
Full Time
100 Museum St, England, WC1A 1PB
£32000 per annum
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
What you’ll be doing…
Front of House Reception for Lexington Reception Services
To greet all visitors and employees of the company in a professional, friendly, and efficient way. To organise the reception area, and all public areas maintaining the best image of the company. Cover the Switchboard by answering and diverting calls in a professional manner, taking messages where necessary and manage reporting of the switchboard system. To keep all relevant paperwork up to date and accurate. Manage all the meeting room bookings efficiently and to the best utilisation of all spaces. Confirmation of meeting room bookings and hospitality catering ensuring all room bookings are correct and up to date.
Operational Skills
To greet the any visitor approaching the reception desk politely, friendly and professionally by standing up to greet them, look after their needs and project a positive image of McKinsey.
To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
Issue passes in a quick and efficient manner and ensure all security aspects of visitor control to The Post Building is adhered to.
Manage the visitor and room booking system ensuring all information are correct and up to date, and any missing information is followed up on.
Look after essential Reception and Meeting Room stock ensuring there are no shortages which might affect the service.
Cover the McKinsey UK Switchboard, ensuring the highest level of support and best in class service is given to all people phoning McKinsey and all internal employees using the Switchboard
Answer the telephone promptly within 3 rings and politely, passing on the required information in a correct and timely manner
Complete all necessary reports, orders and other administrative task relating to Switchboard and Reception to the highest required standard
To undertake overtime when requested providing reasonable notice has been given
Ensure cleanliness and maintenance of all Front Of House areas, logging jobs and following up on outstanding jobs
Ensure the Security of all Front of House areas by being aware of the environment at all times, reporting any suspicious behaviour and managing safety of the building and occupants to the highest level
Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk
Communicate to the Front of House Manager any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed information
Support the training of new team members and complete training checklists accordingly
To carry out any reasonable task asked of you by any member of the management team
Interpersonal Skills
Communicate effectively with visitors, McKinsey employees, peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Maintain a strong awareness of business activity and communicate all updates with your team members.
Build strong relationships with team, building occupants and management

PROFESSIONAL REQUIREMENTS:

2 – 3 Years of Experience in a similar high profile corporate environment, 5 Star Hotel Hospitality, Luxury Retail or Luxury Travel
Higher Education Diploma and advanced academic qualification required
Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it’s great to work for us…
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Interested?
Job Reference - 62

Please refer the Job description for details