LRS - Support Receptionist

at  Elior

Monday to Friday
Full Time
One Crown Ct, England, EC2V 6JP
£28000 per annum
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk.
Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established.
Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey.
Aim to provide an update to any visitors waiting for verification in reception every five minutes.
Welcome and escort guests to meeting rooms, taking coats and luggage as required.
Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival.
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
Continually develop client knowledge and share that information with the team.
Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
Answer calls as per the required standards and deliver messages in a timely manner.
Assist with hospitality duties (required only on some sites).
Assist with any ad hoc duties as required.
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.
Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations.
Provide assistance according to business needs e.g. lunch, cover annual leave cover etc.
Take part in the cross-training program which covers all areas of the department, when available.
Maintain a professional, polite and considerate manner at all times.
Adhere to uniform and presentation standards as per the dress policy
What can you bring?
The experience and knowledge we are looking for from the future Receptionist include:
Excellent standard of communication skills, verbal and written
Excellent IT skills Microsoft packages
Customer service orientation
Attention to detail
Excellent working in a team or alone
Previous experience in a similar role/administration
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it’s great to work for us…
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Interested?
Job Reference - 66