Luxury Customer Service Representative- RL

at  Teleperformance

Overview:
Are you ready for your next challenge?
Are you looking for an exciting new opportunity?
If so, read on…
With a team of over 410,000+ interaction experts serving 140 countries speaking over 300 Languages and dialects, Teleperformance are the worldwide leader in delivering an outstanding customer experience.
We are currently going through an incredibly exciting time and as we continue to grow our business as the Top BPO Operator in South Africa. we have an excellent opportunity for enthusiastic, passionate and driven Inbound Customer Service Advisors to join our team.
Qualifications:

The Successful Candidate:

• 12 months of customer service experience, preferably in a contact center environment
• Retail & UK Customer experience is highly desirable

Responsibilities:
Successful candidates will be working on behalf of one of the worlds most prestigious Luxury Retail Brands.
Teleperformance offers a fun, people centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.

Required Skills

• To be able to provide an exceptional level of customer service in a timely manner whilst working in a fast-paced luxury retail environment whilst adhering to our policies and procedures
• Excellent communication skills both written and verbal enabling you to engage in effective conversations, build strong connections and show empathy with customers
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly & efficient service
• Be resilient to a continuous changing environment
• Problem-solving aptitude and the capacity to think on your feet
• Have excellent attention to detail
• Takes personal accountability for time management & absence
• Comprehensive computer skills
• Effective use of Office tools including email, use of internet browsers and others

Please refer the Job description for details