LyLo Queenstown – Night Manager

at  Lylo

Front Office | Listed 02 July
LyLo Queenstown – Night Manager
Location
New Zealand
Work type
Part Time
Brand
Lylo
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About LyLo
Whatever your vibe, LyLo is a place to make your own – and to help you make the most of wherever you are and wherever you’re going. We’ve got meticulously designed spaces for every kind of traveller. And we’ve fitted and kitted them all out – from the pods to the private double rooms to the kitchens, bathrooms to common areas (and the bars of course) – with meticulously designed finishes and all the mod cons you’d expect… and a few more.
About the role
We are looking for a night owl who wants to make the most of their days, are you an experienced Night Manager wanting to take the next leap in your tourism career? Come join the LyLo crew. As a key member of the front office team, you will be the Manager on Duty and responsible for the safety and security of our guests and property overnight, customer service is your middle name answering their queries or providing them an outstanding service with a smile!

Key Roles & Responsibilities:

• In the absence of Executive Management, the Night Duty Manager will have the following responsibilities:
• Oversee and co-ordinate operational activities of all departments while maintaining the established standards of service
• Ensure the health and safety of all guests, visitors and employees
• Guarantee the running of the hotel in accordance to hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
• Handle, record and report all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times

Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills & experience

• Front office experience
• Previous night management experience
• Strong customer service skills

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
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I agree to the terms and conditions

• In the absence of Executive Management, the Night Duty Manager will have the following responsibilities:
• Oversee and co-ordinate operational activities of all departments while maintaining the established standards of service
• Ensure the health and safety of all guests, visitors and employees
• Guarantee the running of the hotel in accordance to hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
• Handle, record and report all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all time