M&E Operations Manager

at  Equans

WHAT WILL YOU DELIVER?

• To assume ownership of the day to day site operation, taking responsibility for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements
• Responsible for the effective management of service delivery whilst complying to all contractual obligations
• To effectively manage the site operational team and sub-contractors in order to achieve the highest levels of service delivery whilst observing financial efficiencies
• To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and build continuous improvement
• The effective management of all HR related issues for staff ensuring the close liaison with the contract’s HR Manager to ensure that all issues are dealt with in accordance with company procedures and timescales, including probationary and performance reviews, absences, disciplinary, and performance management appraisals
• To liaise with the client as required, day to day and with regular meetings as required in order to ensure any concerns are addressed professionally and satisfactorily
• To manage business supply chains efficiency in order to achieve best value for money in the procurement of goods and services
• To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Review all associated paperwork and oversee regular service review meetings
• To Manage PPM works process to ensure that SLA’s are met and that any remedial works is picked up via the site workflow process
• To submit quotations, estimates and tenders for additional work as required and to be responsible for the review preparation, accuracy and processing of all accounts following completion of projects/events, in accordance with company guidelines and procedures
• Responsible for overseeing the accurate completion of all necessary documentation, works records and statutory records
• To compile various contractual and operational reports as required by the Senior Operations Manager or General Manager
• To present a professional and polite image to all customers whilst maintaining and promoting good communication and developing relationships with the client, other service partners and colleagues at all levels, ensuring the delivery of consistently high standards of customer service
• To fulfil health and safety responsibilities by adherence to the requirements of the Company’s Health & Safety Policy and Health & Safety Management Plans
• To comply with the Company’s Policies, Management Plans and Procedures
• To undertake such other duties appropriate to the level and character of work as may reasonably be required within the department / service. Significant permanent changes in duties will require agreed revisions to be made to this job description

The post holder will be responsible for the Operational service performance of the site engineering, Fabric and Grounds team, ensuring the high level of service delivery required by the business and in accordance with the contract specification (PA) and all company procedures. To coordinate the site Operational teams, operational staff and subcontractors to deliver service in accordance with company procedures and ensure that activities comply with company and client protocols.