M&S Engagement Manager

at  Michelin

M&S Engagement Manager

Standards and Process

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
• Define the Bonus calculation rules and ensure implementation locally
• Ensure Health and Safety standards in respected

Customer Relationship Management

• Identify customers needs and concerns and define th e pluri-annual CRM roadmap to support M&S business ambitions
• Manage deployment of all CRM modules in line with business priorities
• Identify with Stakeholder metrics to be tracked and design dashboard accordingly
• Develop the change management plan and supervise the implementation

Building a better M&S Workforce

• Detect employee’s relevant skills to help move the company ahead
• Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
• Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
• Apply the Marketing & Sales Metier referential an ensure its application
• Steer the activity and propose action plan to close any deviation
• Animate your M&S network

Learning and people development

• Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
• Manage the M&S and customers training center when present locally
• Put in place the training to develop employees towards reaching the business ambitions.
• Favor/ease collaboration between marketing and sales teams

KEY EXPERIENCES IN :

• Proven experience as key account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)
• Experienced with Salesforce “Engage”

Please refer the Job description for details