M365 Administrator

at  Financial Conduct Authority

M365 Administrator
Salary: National ranging from £51,200 to £60,000 and London from £56,400 to £65,000
Are you interested in joining a team at the forefront of operations, managing products and services that provide content, communication and collaboration tools to the wider FCA team?
The team/department
End User Computing is a pivotal team that provides change and run for a broad range of application and infrastructure serves. We work in small cross-functional, self-organising and autonomous teams. We are a team that is passionate about delivering value, whilst having fun.
Our Content, Communication and Collaboration team within EUC provides product ownership, analysis, and service management for a range of tools including SharePoint, MS Teams and Exchange/Outlook. We engage regularly with frontline business areas, as well as our DevOps teams and suppliers, adding variety into every day. We’re now looking for an experienced M365 Administrator to join us!
What you will be doing (the role)

The M365 Administrator will be responsible for collaborating with internal and external teams to ensure our M365 environment (Teams, SharePoint, Exchange etc) is managed and maintained, ensuring its optimal performance, security and availability. The role will provide end-to-end administration and maintenance of these applications and well as handle technical issues and business requests. The M365 Administrator will work closely with various departments and project teams to support and enhance their use of M365 applications and services.

• M365 Administration: Oversee the daily operation, configuration and maintenance of the M365 environment, including the development and implementation of changes
• User Management: Manage user accounts, licenses, and permissions within the M365 platform, ensuring appropriate access controls and compliance with company policies
• Monitoring and Troubleshooting: Proactively monitor the health and performance of the M365 environment, trouble shoot issues and implement solutions to prevent downtimes or service disruptions
• Collaborate and Champion: Collaborate with teams to develop system integrations, data migrations and automated testing, championing M365 based solutions that embrace new functionality and increase user adoption
• Governance and Documentation: Collaborate with business stakeholders to maintain M365 governance, managing risks and adhering to processes. Create and maintain comprehensive documentation for M365 configurations, processes and procedures

What you will get from the role

• Interesting and fast paced work with access to the latest tools, technologies, and training
• A friendly, inclusive environment and a supportive management team to help you be at your best
• A unique insight into regulated industries and the opportunity to protect millions of people

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
The skills and experience you will have
Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• Significant experience in of M365 Administration within a fast-paced environment, with a particular emphasis on Teams, SharePoint and Exchange Server
• Understanding of M365 Teams integration capabilities within both the M365 suite, and with third party applications
• Experience in undertaking business impact assessment for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions

Essential

• Proficient in M365 administration and management
• Strong understanding of M365 security and compliance features
• Experienced in PowerShell scripting for automation
• Familiar with identity management
• Skilled in end-to-end lifecycle management of IT services, including Service Design, Service Transition, and IT Service Continuity
• Strategic and pragmatic thinker focused on outcomes, with the confidence to challenge established approaches
• Able to adapt communication style to build strong relationships with both developers and senior leaders
• Proactive in using initiative to deliver work and build relationships, while effectively managing and prioritising tasks

About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
The FCA’s Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multi-location
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

• Applications for this role close at 23:59 on the 30th October 2024
• This role is graded as Senior Associate - Regulatory

Got a question?
If you are interested in learning more about the role please contact:
For internal applicants, please contact Michael Wood,
michael.wood@fca.org.uk
For external applicants, please contact Asha Gladis,
asha.gladis@fca.org.uk
What to expect from our interview process
The assessment process consists of an initial screening call with one our Recruitment Partners. If successful, you will be invited to attend a first stage competency-based interview. The final stage will include a technical interview.
Application support
We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible

The M365 Administrator will be responsible for collaborating with internal and external teams to ensure our M365 environment (Teams, SharePoint, Exchange etc) is managed and maintained, ensuring its optimal performance, security and availability. The role will provide end-to-end administration and maintenance of these applications and well as handle technical issues and business requests. The M365 Administrator will work closely with various departments and project teams to support and enhance their use of M365 applications and services.

• M365 Administration: Oversee the daily operation, configuration and maintenance of the M365 environment, including the development and implementation of changes
• User Management: Manage user accounts, licenses, and permissions within the M365 platform, ensuring appropriate access controls and compliance with company policies
• Monitoring and Troubleshooting: Proactively monitor the health and performance of the M365 environment, trouble shoot issues and implement solutions to prevent downtimes or service disruptions
• Collaborate and Champion: Collaborate with teams to develop system integrations, data migrations and automated testing, championing M365 based solutions that embrace new functionality and increase user adoption
• Governance and Documentation: Collaborate with business stakeholders to maintain M365 governance, managing risks and adhering to processes. Create and maintain comprehensive documentation for M365 configurations, processes and procedure

What you will get from the role

• Interesting and fast paced work with access to the latest tools, technologies, and training
• A friendly, inclusive environment and a supportive management team to help you be at your best
• A unique insight into regulated industries and the opportunity to protect millions of peopl

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• Significant experience in of M365 Administration within a fast-paced environment, with a particular emphasis on Teams, SharePoint and Exchange Server
• Understanding of M365 Teams integration capabilities within both the M365 suite, and with third party applications
• Experience in undertaking business impact assessment for major M365 updates, as well as analysing complex technical issues and proposing appropriate solution