M365 Operations Specialist
at Vodafone
București, Municipiul București, Romania -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Feb, 2025 | Not Specified | 07 Nov, 2024 | 3 year(s) or above | Sharepoint Online,Connectivity,Microsoft Teams,Mobility,Fundamentals,Microsoft | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
YOUR DAY TO DAY:
The role owns customer cases for assistance for MS365 service / outcome impacting events.
It is a generalist across the product platform and can facilitate the customer to self-serve journeys as well as actively resolve up to 80% of interactions at first contact.
Support is expected to be via different channels such as web chat, phone channel and portal.
WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:
- Strong IT industry knowledge in a global company
- 3-5 years Experience Troubleshoot various Microsoft 365 issues including connectivity and mobility
- Office 365 migrations (Exchange Online, SharePoint Online, Microsoft Teams, Azure AD)
- Microsoft 365 Certified: Fundamentals is a must
- ITIL certification is a plus
- Microsoft 365 Certified: Exchange Online Support Engineer Specialty is a plus
- English Speaking B2/C1
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Information Technology/IT
IT Software - Other
Information Technology
Graduate
Proficient
1
București, Romania
