M365 Rollout Engineer

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

• Technical Proficiency:
• Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune.
• Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
• Problem-Solving Skills:
• Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
• Ability to guide users through problem-solving steps effectively.
• Automation Skills:
• Experience with PowerShell scripting to automate routine support tasks.
• Proficiency in using Power Automate to create workflows and automate repetitive processes.
• Ability to identify and implement automation opportunities to enhance efficiency.
• Communication and Interpersonal Skills:
• Excellent verbal and written communication skills.
• Full proficiency in English.
• Ability to communicate technical information to non-technical users in a clear and concise manner.
• Customer Service Orientation:
• Strong customer service focus with a commitment to user satisfaction.
• Patience and empathy when dealing with user issues and concerns.
• Organizational Skills:
• Ability to manage multiple support tickets and prioritize tasks effectively.
• Attention to detail in documenting support activities and maintaining accurate records.
• Team Collaboration:
• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.
• Others:
• They have strong customer relationship skills, including negotiating complex and sensitive situations under pressure.

ROLE BACKGROUND

The NCI Agency is embracing cloud services by transitioning to Microsoft 365 with a security-centric design. This shift aims to enhance operational efficiency, collaboration, and security across the organization. We are looking for individuals with strong knowledge, a willingness to learn, and a desire to grow as part of this new challenge.

The main objectives of this statement of work can be summarized as follow:

• Let the implementation support staff gain enough knowledge of the NCPL environment to be able to support end-users during the NPCL enrolment process by:
• Attending in-person familiarization training of the NPCL solution
• Execute continuous training / learning while the solution is being matured as per the project manager or implementation manager guidance and by means of tooling provided by the project
• Provide early lifecycle support for (at minimum) 18 different NATO locations:
• By providing 4 different staff per location (three sites simultaneously)
• Providing this staff based on the rollout schedule (ref. Annex C.)
• Provide user-support, with a focus on M365 hands-on user support
• Provide logistical support at the rollout locations
• Contribute to the continuous improvement cycles of the project ream
• Coordinate the travel, accommodations, and staff turnover and ensure that all staff-related communication and administration between the NCI Agency and the contractors is performed by a single point of contact.

ROLE DUTIES AND RESPONSIBILITIES

Under the direction / guidance the project manager and implementation managers, the Project Implementation Support team will execute the following services: